Ticket System

Support and product agents use ticket systems as state. Updates should quote policy and avoid inventing status.

Inputs

• ticket id
• query
• comment

Outputs

• ticket fields
• history
• update receipt

Typical failures

• wrong customer
• stale status
• policy mismatch

Glossary concepts

• RAG
• Guardrail
• Human-in-the-Loop

Agents that use this tool